Updated: 12 November 2026 · This policy should be checked against the website's actual hosting, analytics, cookies and future services before publication.
Our commitment to privacy
Your privacy is important to us. This notice explains how we collect, use, protect and retain personal information, and the choices and rights available to you.
Who is responsible for your information?
Animal Express, c/o Daniel Coughlan, Apdo 9, Oficina de correo, Avenida de las Angustias 14, 04200 Tabernas, Almería, Spain. Email: info@animalexpress.org. Phone: +34 665 930 281.
The information we collect
When you contact us, we may receive your name, email address, telephone number and the information you choose to include in your message. Our website hosting provider may also process technical information such as IP addresses and access logs needed to operate and protect the website.
Our road transport services have ceased. We no longer collect new transport booking details through this website. Historical customer records, if retained, are handled only where there is an appropriate lawful reason to retain them.
How we collect personal data
We receive information directly when you contact us by email, telephone or post. Technical information may be collected automatically when you visit the website through hosting infrastructure and any technologies actually enabled on the site.
How we use information
We use personal information only where permitted by applicable data protection law, including to respond to enquiries, provide requested resources or services, maintain website security, comply with legal obligations, or pursue legitimate interests where those interests are not overridden by your rights. If we introduce email newsletters or marketing, we will provide the appropriate notices and choices before collecting subscriptions.
Sharing information
We do not sell your personal information. Information may be processed by service providers needed to operate the website, host email or deliver a service, or disclosed where required by law. Any such processing must be subject to appropriate safeguards.
Our commitment to data security
We take appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. No internet transmission or storage method can be guaranteed completely secure.
How long we retain your data
We retain personal information only for as long as necessary for the purposes for which it was collected, including applicable legal, accounting or reporting requirements. Retention depends on the type of information, its sensitivity, our purposes and relevant legal obligations.
Your rights
Subject to applicable law, you may request access to personal information we hold about you, correction of inaccurate information, erasure where appropriate, restriction of processing, object to certain processing, or request data portability where applicable. Where processing is based on consent, you may withdraw consent. You may also lodge a complaint with the relevant data protection supervisory authority.
Cookies and website technologies
The website may use technologies necessary for its operation. If we introduce optional analytics, marketing cookies or other non-essential tracking, we will update this notice and implement any consent controls required by law before enabling them.
Contact us
If you have concerns about this policy or wish to exercise your rights, please email info@animalexpress.org or use the postal details on our Contact page.